Wiveez for Jira Cloud Security Statement

Wiveez Jira add-on security statement

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Wiveez for Jira Cloud is using the Wiveez hosted service (eazybi.com) to store imported Jira data and render Wiveez reports. Wiveez hosted service is provided by company Agile4me.

Each Wiveez account imported data are stored in a separate database schema and are isolated from other customer data. Each incoming web request is authenticated and authorized before access to customer data is allowed.

Wiveez is hosted on Google Cloud Platform. Wiveez is responsible for provisioning, monitoring, and managing the virtual servers, and for providing support to Wiveez for Jira Cloud subscribers.

Wiveez information security practices, policies, procedures, and operations meet the SOC 2 standards for security. Our SOC 2 covers all five Trust Service Principles, including security, availability, processing integrity, confidentiality, and privacy. The Data Processing Agreement describes how we process and protect your data.

1. Data Storage and Facilities

The Wiveez hosted service uses Google Cloud Platform for data storage. Wiveez uses Google Cloud Platform Europe-West1 data center in Belgium.

2. Stored Jira data

Wiveez for Jira Cloud is using Jira issues search REST API to import issue data from selected projects.
Wiveez is storing in its own database just the dimension and measure data which are visible in the application – issue key, issue summary, project, component, issue type, status, priority, resolution, fix and affects versions, label, security level, issue created, due and resolved dates. In addition selected custom fields are stored and issue status transitions history.
Wiveez does not store detailed issue description, comments, and attachments.

3. People and Access

Wiveez support team accesses application data only for purposes of application health monitoring and performing system or application maintenance, and upon customer request for support purposes. Only authorized Wiveez employees have access to application data.

Wiveez users are authenticated using Atlassian Connect JWT authentication. Wiveez will get Jira Cloud current user information which will be used for access control. Customers are responsible for maintaining the security of their own Jira Cloud login information.

4. Backups

Wiveez application database full backups are performed once per day and are retained for ten days. All backup data are encrypted. Backups are stored in Google Cloud Platform Europe-West1 data center in Belgium.

5. Privacy

For more information please see our Privacy Policy.